Frequently Asked Questions

PRANZO

Complete food with vegetables, which can be used both as a replacement and as a supplement to the typical croquette meal.

The innovative processing method allows the product not to lose the important vitamin and protein supply of the raw materials and to be able to keep it out of the fridge (0°C-25°C). Do not expose to sources of heat or light.

Weight: Packs of 90g and 200g

Instruction for use
Servire tale e quale in ragione di 90g di alimento, ogni 5kg di peso del cane, due volte al giorno. La quantità può essere cambiata a discrezione del medico veterinario.
Dell’acqua da bere deve essere sempre disponibile.

Features
100% monoproteic
Materials originally fit for human consumption
Without colourants
With Omega and mineral salts
It can be kept out of the fridge

Ingredients
MEAT: More than 60%
FIBERS: 6%
POTATOES: 9%
CARROTS: 9%
SUNFLOWER OIL: 1%

Analytical constituents
CRUDE PROTEIN: 16%
CRUDE OILS AND FATS: 5%
ASHES: 1,5%
CRUDE FIBERS: 6%
HUMIDITY: 72%

Shipping costs are indicated during the purchase procedure on the Site and depend on the destination of the goods.

At genuinapetfood.it, a scheduled delivery service is available thanks to our shipping company partnership.

Il servizio può essere attivato in fase di Check out, selezionando l’apposita opzione sotto le caselle d’inserimento dei dati.
Riceverà una chiamata dal corriere con cui concordare il giorno e la fascia oraria di consegna al numero inserito nella voce “Telefono” nei form del Check out.

The service incurs an additional fee applied by the shipping company of €4.27 including VAT, which will be automatically added to the total purchase cost.

The Seller will deliver the purchased products to the shipping address provided by the Customer during the checkout process. Order preparation and shipping typically take 1 to 3 business days.

The Customer must verify the proper packaging of the received products and ensure that the packaging does not show any obvious damage.

Please ensure that all delivery slips are signed. If no one is at home, the courier will leave a message indicating the nearest office where the package can be collected within 7 days of delivery.

Delivery times usually range between 5 and 7 business days.

Credit card
In cases of purchase with Visa and Mastercard credit card payment methods, Maestro-enabled ATMs, at the same time as the online transaction is concluded, we will charge the amount of the purchase made. In case of cancellation of the order, both on your part and in case of non-acceptance by Genuina Pet Food Srl, we will immediately ask for the cancellation of the transaction and the refund of the amount.

This is because at no time during the purchase process, Genuina Pet Food Srl is able to know the information relating to the buyer's credit card, as genuinapetfood.it relies on Stripe for online transactions.

PayPal
In cases of purchase of goods with PayPal payment methods, at the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made. At the end of the transaction, PayPal will redirect you to the order page. If you see that page it means that your payment has been made and registered by PayPal.

The transaction has been completed and a purchase receipt has been sent to your email address. To see the details of the transaction, log into your PayPal account. accedi al tuo conto PayPal.

Bank transfer
The goods will be shipped once payment has been received by bank transfer.
Payment must be made within 48 hours from the date of the order. After this deadline, the order will be automatically canceled. The reason of the bank transfer must necessarily include the order number, order date, name and surname of the customer.