Frequently Asked Questions

on genuinapetfood.it

Nutrition facts

PRANZO

Complete food with vegetables, which can be used both as a replacement and as a supplement to the typical croquette meal.

The innovative processing method allows the product not to lose the important vitamin and protein supply of the raw materials and to be able to keep it out of the fridge (0°C-25°C). Do not expose to sources of heat or light.

Weight: Packs of 90g and 200g

 

Instruction for use
Serve as it is at the rate of 90g of food per 5 kg of the dog's weight. The quantity can be changed at the discretion of the veterinarian. Drinking water must always be available.

Features
100% monoproteic
Materials originally fit for human consumption
No coloring and addicted flavors
Rich in Omega 3 and Omega 6
It can be kept out of the fridge

Ingredients
MEAT: More than 60%
FIBERS: 6%
POTATOES: 9%
CARROTS: 9%
SUNFLOWER OIL: 1%

Analytical constituents
CRUDE PROTEIN: 16%
CRUDE OILS AND FATS: 5%
ASHES: 1,5%
CRUDE FIBERS: 6%
HUMIDITY: 72%

Shipping costs

Shipping costs are indicated during the purchase procedure on the Site and depend on the destination of the goods.

Posso essere avvisato con un sms quando mi sta per arrivare il pacco?

Su genuinapetfood.it è disponibile un servizio di consegna su appuntamento grazie alla collaborazione con la nostra compagnia di spedizioni.

Il servizio può essere attivato in fase di Check out, selezionando l’apposita opzione sotto le caselle d’inserimento dei dati.
Riceverà una chiamata dal corriere con cui concordare il giorno e la fascia oraria di consegna al numero inserito nella voce “Telefono” nei form del Check out.

Il servizio comporta una tariffa aggiuntiva applicata dalla compagnia di spedizione di 4,27€ iva incl. che sarà sommata automaticamente al totale del costo dell’acquisto.

Quali sono i tempi di consegna?

ll Venditore consegnerà i prodotti acquistati all’indirizzo di spedizione indicato dal Cliente durante la procedura di cassa. La preparazione e spedizione dell’ordine richiedono in media da 1 a 3 giorni lavorativi.

Il Cliente dovrà verificare il corretto imballaggio dei prodotti ricevuti e che gli stessi imballaggi non riportino evidenti danni.

Fate attenzione che tutte le bolle di consegna vengano firmate. In caso nessuno fosse in casa il corriere lascerà un messaggio con l’indicazione del più vicino ufficio dove poter ritirare il pacco entro i 7 giorni successivi alla consegna.

Di norma i tempi di consegna si aggirano tra i 5 e i 7 giorni lavorativi.

What payment methods can I use on genuinapetfood.it?

Credit card
In cases of purchase with Visa and Mastercard credit card payment methods, Maestro-enabled ATMs, at the same time as the online transaction is concluded, we will charge the amount of the purchase made. In case of cancellation of the order, both on your part and in case of non-acceptance by Genuina Pet Food Srl, we will immediately ask for the cancellation of the transaction and the refund of the amount.

This is because at no time during the purchase process, Genuina Pet Food Srl is able to know the information relating to the buyer's credit card, as genuinapetfood.it relies on Stripe for online transactions.

 

PayPal
In cases of purchase of goods with PayPal payment methods, at the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made. At the end of the transaction, PayPal will redirect you to the order page. If you see that page it means that your payment has been made and registered by PayPal.

The transaction has been completed and a purchase receipt has been sent to your email address. To see the details of the transaction, log into your PayPal account. accedi al tuo conto PayPal.

 

Bank transfer
The goods will be shipped once payment has been received by bank transfer.
Payment must be made within 48 hours from the date of the order. After this deadline, the order will be automatically canceled. The reason of the bank transfer must necessarily include the order number, order date, name and surname of the customer.

 

Nutrition facts

PRANZO

Complete food with vegetables, which can be used both as a replacement and as a supplement to the typical croquette meal.

The innovative processing method allows the product not to lose the important vitamin and protein supply of the raw materials and to be able to keep it out of the fridge (0°C-25°C). Do not expose to sources of heat or light.

Weight: Packs of 90g and 200g

 

Instruction for use
Serve as it is at the rate of 90g of food per 5 kg of the dog's weight. The quantity can be changed at the discretion of the veterinarian. Drinking water must always be available.

Features
100% monoproteic
Materials originally fit for human consumption
No coloring and addicted flavors
Rich in Omega 3 and Omega 6
It can be kept out of the fridge

Ingredients
MEAT: More than 60%
FIBERS: 6%
POTATOES: 9%
CARROTS: 9%
SUNFLOWER OIL: 1%

Analytical constituents
CRUDE PROTEIN: 16%
CRUDE OILS AND FATS: 5%
ASHES: 1,5%
CRUDE FIBERS: 6%
HUMIDITY: 72%

Shipping costs

Shipping costs are indicated during the purchase procedure on the Site and depend on the destination of the goods.

What payment methods can I use on genuinapetfood.it?

Credit card
In cases of purchase with Visa and Mastercard credit card payment methods, Maestro-enabled ATMs, at the same time as the online transaction is concluded, we will charge the amount of the purchase made. In case of cancellation of the order, both on your part and in case of non-acceptance by Genuina Pet Food Srl, we will immediately ask for the cancellation of the transaction and the refund of the amount.

This is because at no time during the purchase process, Genuina Pet Food Srl is able to know the information relating to the buyer's credit card, as genuinapetfood.it relies on Stripe for online transactions.

 

PayPal
In cases of purchase of goods with PayPal payment methods, at the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made. At the end of the transaction, PayPal will redirect you to the order page. If you see that page it means that your payment has been made and registered by PayPal.

The transaction has been completed and a purchase receipt has been sent to your email address. To see the details of the transaction, log into your PayPal account. accedi al tuo conto PayPal.

 

Bank transfer
The goods will be shipped once payment has been received by bank transfer.
Payment must be made within 48 hours from the date of the order. After this deadline, the order will be automatically canceled. The reason of the bank transfer must necessarily include the order number, order date, name and surname of the customer.